This area is designed to inform you about how we process your personal data.

Last update: 16/04/2021

Responsible for processing personal data :

Vivovojo SL, company registered under number L-714440-X, dated July 01, 2020, domiciled at LA PLETA TERRA MAJOR, PLETA D’ORDINO-CASA 36A, ORDINO (Principat d’Andorra),

Telephone: (+376) 344 781

E-mail : contact@vivovojo.com

In accordance with applicable legislation, the data you provide will form part of the file for which Vivovojo is responsible, registered with the Andorran Data Protection Agency of the Principality of Andorra.

The information we collect :

Vivovojo may collect the following personal data from users of the www.vivovojo.com website. Vivovojo may collect the following personal data from users of the web site.

When you visit the website or official pages on Facebook, Instagram, Twitter and YouTube, register for an online ticket purchase, participate in promotions, surveys and contests, sweepstakes or subscribe to the Vivovojo newsletter, we ask for your data considered essential in order to purchase, participate and/or receive communications, for the following reasons:

• Name and e-mail address, to identify you in all communications,
• Credit card number, to purchase and sell tickets,
• The telephone number, so that we can contact you in the event of an incident relating to the purchase and sale of tickets,
• Postal code and country of residence, so that we can offer you specific action communications based on your place of residence,
• Date of birth, to make sure you’re of legal age, but also to wish you a happy birthday and send you personalized promotions, and
• Gender, areas of interest, household composition, number of children, intention to visit and use of social networks to send you more personalized communications and information based on your profile.

Data will be processed in accordance with current regulations and will be protected at all times. It will only be used for the purposes for which it was collected, and to communicate any related information. You are responsible for ensuring that the information you provide is accurate and up-to-date.

Purpose of data processing :

Your personal data will be processed for the following purposes, as appropriate:

• To manage and develop the purchase and sale of tickets online. We use your personal information to process your purchase and to inform you by e-mail or telephone of any information concerning it that may be of interest to you, as well as to manage and issue documents attesting to the purchase and sale of tickets and any related communications.
• To manage and send you information to participate in promotions, surveys, competitions, prize draws or to receive newsletters from Vivovojo concerning the entire offer as well as the latest events and news, with personalized communications tailored to your profile, interests and needs by e-mail. The sending of this information involves the creation of user profiles, which consists of using the personal data you provide us with as well as browsing information on the website, Facebook, Instagram, Youtube and Twitter in order to assess certain aspects concerning your personal preferences, with the aim of offering you commercial communications tailored to your profile.
• Respond to the exercise of all users’ rights, as well as to requests and complaints.

Cookie policy

To ensure that our website functions correctly, we use browser cookies. A cookie is a small text file that the website stores on your computer or cell phone for a certain period of time. Cookies record that you have visited us before and do not repeat the consent message each time you browse the page.

Cookies enable the website to recognize your browsing habits, the content that interested you or the preferences you displayed during your visit, such as logging in to your personal space or browsing language, among others. Cookies never collect personal data; they are completely anonymous, and the data obtained collected by our website through Google Analytics has your IP address encrypted. This data enables us to receive information about our users which we can then use to create a better browsing experience and improve website functionality.

Consent is deemed to have been given if you explicitly accept it, or if your browser is configured to accept the use of cookies. This also applies if the browser is configured to accept such use. As a user, you can always configure your browser to warn you of the presence of cookies, or you can configure it manually not to accept them. This action does not prevent you from accessing the information on the website.

Period for which data is stored :

Vivovojo will retain your personal data for as long as is reasonably necessary, taking into account the purposes for which it was provided, the need to respond to queries or resolve incidents relating to the purchase and sale of tickets, to make improvements and to meet the requirements of applicable legislation.

Why we may process your data :

Vivovojo may process your personal data:

On the one hand, for the execution of a purchase and sale contract, since as a user you are required to provide the data necessary for its execution. If you do not provide us with this data, it will be impossible to proceed with the purchase or sale, as this data is also required to manage and issue your purchase invoice.

On the other hand, for your consent, which you have given when collecting your personal data through one of the forms.

Transfer of personal data :

Your personal data (or those of any other user) may not be transferred or communicated by Vivovojo to third parties, except in the following cases:

• Public authorities and organizations, where required by applicable legislation.
• To companies in charge of data processing, which provide services on behalf of and under the control of Vivovojo. In all cases, third parties with whom certain personal data is shared will have previously certified the adoption of appropriate technical and organizational measures for the proper protection of such data. Under no circumstances will they use the data to which they have access for their own purposes, nor will they use it beyond the instructions received or for purposes other than the service they are required to provide to the responsible party.

Personal data protection :

Vivovojo has a precise security system that guarantees the protection of your data and that provided by all users of its site and Facebook, Instagram, YouTube and Twitter. In the event of a breakdown in the security system affecting personal data and leading to the accidental or unlawful destruction, loss, modification, unauthorized disclosure of or access to personal data transmitted, stored or processed, Vivovojo undertakes to act with the utmost transparency, immediately notifying the users concerned. If you are aware of or suspect any inappropriate use by third parties of your personal data or any unauthorized access by them, please do not hesitate to contact us as soon as possible at the e-mail address contact@vivovojo.com.

User’s rights regarding personal data :

The rights you may exercise as a user are as follows:

Right of access: you have the right to know whether Vivovojo is processing your personal data or not, as well as to access your personal information in Vivovojo’s possession.

Right of rectification: you have the right to ask Vivovojo to rectify your personal data if they are inaccurate, or to complete them if they are incomplete.

Right of restriction: you have the right to request that we restrict the processing of your data, in which case we will retain it only for the exercise or defense of claims.

Right to object : you may object to your personal data being processed on the basis of Vivovojo’s aims and legitimate interests, including the compilation of profiles. In this case, Vivovojo will cease processing your data, except for legitimate and necessary reasons or for the exercise or defence of possible claims.

Right of deletion/forgetting: you can ask for your data to be deleted, in particular if it is no longer required for the purposes for which it was collected.

Right to portability: you have the right to receive your personal data in a structured, commonly used and machine-readable format, and to pass it on to another responsible person when the processing is based on consent or a contract, and when it is carried out by automated means.

Right to lodge a complaint:You have the right to lodge a complaint with the Andorran Data Protection Agency.

The exercise of these rights and any request relating to our processing of your data may be requested by e-mail to adresse contact@vivovojo.com or by post to Vivovojo, LA PLETA TERRA MAJOR, PLETA D’ORDINO-CASA 36A, AD 300 ORDINO (Principat d’Andorra).

With this request you must indicate your first and last name as well as your postal address or e-mail address for notification purposes, together with a photocopy of your national identity document or passport (so that we can ensure the identity of the person making the request) and the right being exercised.

Modification of the privacy policy :

In the event of modification of this privacy policy after acceptance by the user, the latter will be notified by e-mail.